
Cory N
PowerPoint Formatting and Presentation Design
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IT Help Desk Supervisor / Team Lead
Randstad
May 2012 - Present • 14 yrs 5 mos
Provide technical support and supervise service desk operations, with experience in team training, client communication, SLA reporting and process improvement. Create and maintain hundreds of knowledge-base articles, keeping technical information clear and current. Troubleshoot hardware, software, Microsoft 365 and account access issues while setting clear expectations and supporting users remotely.
Internet Help Desk Tier 1
CenturyLink
Jan 2012 - Jun 2012 • 5 mos
Provided phone-based technical support for internet connections and supported networking devices. Troubleshot customer issues, communicated resolution expectations and focused on a clear, helpful customer experience.