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Carlos F
@carlos_3456
Technical Project Manager
Guatemala
Spagnolo, Inglese
Chi sono
I am a Technical Project Management professional with over 15 years of experience leading complex client-facing implementations and digital transformation initiatives. I specialize in coordinating technical squads and aligning engineering, infrastructure, and security teams to deliver measurable business outcomes across multinational environments.
Competenze
Carlos F
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Programmazione e tecnologia
I will create a professional IT incident report or root cause analysis
Esperienza lavorativa
Telus Digital
Full time • 13 yrs 11 mos
Technical Account Manager
Oct 2020 - Present • 5 yrs 11 mos
Manage a portfolio of 7 global enterprise customers as the primary technical advisor, leading complex client-facing technology initiatives, implementations, and migrations. Coordinate cross-functional technical teams across Engineering, Infrastructure, Product, and Security to deliver projects on schedule. Support enterprise environments of up to 3,500 users, managing project risks, dependencies, and executive communications across the United States, Europe, and Asia.
Business Continuity Analyst
Nov 2016 - Sep 2020 • 3 yrs 10 mos
Led business continuity governance and transformation initiatives supporting 8,000 employees across 8 countries. Managed risk assessment, testing, and implementation activities. Successfully reduced business continuity plan review and approval time from 4 months to 30 days through process redesign and standardized governance. Facilitated executive presentations and supported crisis incident calls by validating recovery actions and operational readiness.
Business Analyst / Major Incident Manager
Sep 2012 - Nov 2016 • 4 yrs 2 mos
Led critical incident and operational response for environments supporting 7,000 users. Directed technical bridge calls, managed escalations, and tracked SLA/MTTR performance. Delivered executive updates and root cause analysis coordination. Collaborated with infrastructure and networking teams to resolve complex enterprise technology issues and restore service across Canada, Guatemala, and the Philippines.
