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Fiverr Pro
Italiano
$
USD
Calum L
@cauzze
Business Analyst, Process Mapping and Workflow Automation
Filippine
Inglese
Chi sono
I am a Business Analyst with over 5 years of experience at Lloyds Banking Group, specializing in end-to-end process mapping, customer journey management, and operational documentation. I help businesses turn messy, undocumented workflows into clear, executive-ready swimlane diagrams (As-Is & To-Be) and structured SOPs. With an 'automation-first' mindset and meticulous attention to detail, I eliminate operational bottlenecks so your team can scale with clarity and efficiency.
Competenze
Calum L
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Strategia di business e innovazione
I will create business process maps swimlane diagrams and sops
Esperienza lavorativa
Lloyds Banking Group
Full time • 5 yrs 1 mo
Markets Trade Finance Customer Journey Manager
Jan 2024 - Present • 2 yrs 9 mos
Leveraged data analytics to track and improve customer experiences across multiple touchpoints in Trade Finance. Analysed customer behaviour and journey patterns using data-driven insights to optimise experiences. Created predictive models to forecast Trade Finance customer behaviour, driving proactive improvements to customer satisfaction. Developed data-driven dashboards in Power BI and reports to communicate insights to stakeholders for decision-making.
Commercial Trade Finance Business Analyst
Apr 2022 - Jan 2024 • 1 yr 9 mos
Collaborated with stakeholders to gather requirements and developed solutions that enhanced business processes. Used data visualisation to track project performance and provide stakeholders with actionable insights. Analysed key project dynamics and utilised data to recommend process improvements, ensuring alignment with project goals. Created detailed documentation with a focus on data-driven insights to support project outcomes.
Anti-Money Laundering Analyst
Aug 2021 - Mar 2022 • 7 mos
Analysed customer data to ensure compliance with AML regulations, focusing on identifying risk patterns. Investigated client data for compliance, ensuring accuracy and integrity in risk mitigation efforts. Utilised complex systems to efficiently extract and analyse large datasets, ensuring all alerts were thoroughly examined. Maintained high levels of detail regarding data management to ensure all requirements were up to date.
