Charlie Walker

Operations Lead

Senza Fondo • Full time

Jan 2025 - Present • 1 yr 4 mos

Lead day-to-day operational and financial management while remaining actively involved in live restaurant service Work on the floor alongside FOH teams to maintain service standards, flow, and guest experience during trade Oversee FOH and BOH operations, ensuring staffing levels, service readiness, and operational consistency Manage labour planning, rostering, payroll checks, and wage cost control in line with trading patterns Own financial reporting including daily, weekly, and monthly performance tracking linked directly to service outcomes Work closely with ownership on budgeting, forecasting, and cost control initiatives informed by real-time operations Implement and maintain SOPs and systems that support service delivery, compliance, and team accountability Manage supplier relationships, ordering oversight, invoicing, and cost reconciliation with service continuity in mind Ensure ongoing compliance with food safety, licensing, and health & safety requirements across service and back-of-house Act as a visible operational link between service teams, management, and ownership during live trading

Operations Freelance

PlainOps • Part time

Feb 2022 - Present • 4 yrs 3 mos

Founder — PlainOps Founded and built an operations-focused consultancy supporting independent hospitality businesses with structure, systems, and operational clarity Delivered end-to-end operational support including SOP development, compliance frameworks, reporting dashboards, and process documentation Worked closely with owners and senior managers to translate day-to-day operational challenges into clear, practical systems Designed and implemented operational playbooks covering service standards, compliance, financial reporting, and people processes Provided remote and on-site operational support without increasing client headcount Supported venues with cost control, margin protection, labour structure, and performance visibility Built scalable templates and tools to standardise operations across single-site and growing hospitality businesses Acted as a trusted operational partner to ownership, providing clarity, accountability, and execution support Managed client relationships, scoping, delivery, and continuous improvement of services

Operations Manager

The Bucket List - Australia • Full time

Oct 2018 - Mar 2021 • 2 yrs 5 mos

Oversaw end-to-end venue operations for a high-profile, high-volume hospitality venue in Bondi Led FOH and BOH management teams, ensuring operational consistency across service, compliance, and people management Responsible for labour planning, rostering, payroll controls, and wage cost performance Managed financial controls including daily reporting, cash management, cost control, and margin protection Ensured full compliance with licensing, food safety, WHS, and local regulatory requirements Implemented, maintained, and enforced SOPs across all departments to drive consistency and accountability Coordinated suppliers, contractors, and service partners to maintain operational continuity Supported menu rollouts, service changes, and operational projects with minimal disruption to trade Acted as the operational link between ownership, senior leadership, and on-site management teams Drove continuous improvement across systems, workflows, and service delivery