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Senior Customer Care Executive
Infosys • Full time
Apr 2017 - Nov 2019 • 2 yrs 7 mos
I was part of the Order Fulfillment team, responsible for processing orders and managing invoicing activities. I also contributed to onboarding and training new employees, ensuring they understood workflows and system usage. I primarily worked with Oracle applications for order booking and utilized Microsoft Office tools on a daily basis to manage data and reporting tasks. Throughout my role, I maintained a strong focus on accuracy, efficiency, and delivering high levels of customer satisfaction.