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chihebgharsel

Chiheb G

@chihebgharsel

Payment Fraud Prevention Specialist

Tunisia
Arabo, Francese, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Payment Fraud Prevention Specialist with a proven record of handling 450+ fraud alerts daily with high accuracy. I have sustained a 98% QA score over 15 months and achieved a 4.2 CSAT. I am experienced in mentoring new hires and conducting deep-dive behavioral investigations to identify emerging fraud patterns.... Continua a leggere

Competenze

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chihebgharsel
Chiheb G
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Servizi di risoluzione delle controversie
I will review transactions, detect fraud and handle chargeback disputes for you
A partire da20 USD / progettoMaggiori dettagli

Esperienza lavorativa

Transcom

Payment Fraud Prevention Specialist

Transcom • Full time

Mar 2025 - Present • 1 yr 4 mos

Handle 450+ fraud alerts per day using a proprietary Fraud Prevention Tool, maintaining a 60-second resolution target and avg. SLA response of 0.7 hours among the tightest benchmarks on the team. Sustain a 98% Quality Assurance (QA) score across 15 months of operations, reflecting full data privacy &compliance adherence and zero tolerance for process deviation. Conduct deep-dive behavioural investigations into suspicious accounts, identifying emerging fraud patterns and refining transaction monitoring detection protocols in collaboration with the operations team. Operate simultaneously across a proprietary Fraud Prevention Tool, Zendesk, a secondary client-specific platform, and Slack, ensuring seamless KPI delivery across all channels.