Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD

Founder Human Behavior Researcher
Competenze

Consulta i miei servizi

CSA / Customer Experience Manager
Amazon • Full time
Oct 2018 - Jul 2021 • 2 yrs 9 mos
Led a team of 30+ Customer Service Associates for the US marketplace. Specialized in onboarding acceleration, improving satisfaction scores from 20% to 90% within weeks. Ranked as a top manager for team engagement and served as a bridge between leadership principles and frontline behavior.