
Christos
Director
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Portfolio
Esperienza lavorativa
Solutions Architect
Capgemini • Full time
Aug 2018 - Apr 2023 • 4 yrs 8 mos
Actively participated in daily Scrum meetings with both stakeholders and internal teams. Championed change management best practices by designing and delivering engaging training sessions, conducting application discovery meetings, and serving as a Migration Subject Matter Expert (SME). Collaborated closely with cross-functional global teams to enhance operational efficiency and ensure compliance. Facilitated all core Scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Supported the engineering team in developing company playbooks and shared best practices to foster team agility. Proactively identified and resolved impediments to maintain team momentum and productivity. Monitored team performance using key Agile metrics and reported progress to leadership. Performed ServiceNow administration tasks, including CMDB maintenance and RVTools analysis. Hands-on experience with Incident, Problem, Change, and Knowledge Management modules. Gained exposure to additional modules such as ITOM, HRSD, and SecOps.
Adv Product Support
Ricoh USA • Full time
Aug 2015 - Jul 2018 • 2 yrs 11 mos
Developed and maintained technical documentation for customer-customized applications. Participated in daily Scrum meetings both with stakeholders and internal technical support for highly complex and critical enterprise applications. Wrote SPG (Site Procedure Guide) for all supported projects. Collaborate with agile cross-functional teams to identify and analyze problems, gather information, and implement appropriate solutions.
Senior I.T Consultant
Bermuda Microsystems • Full time
Feb 2014 - Aug 2015 • 1 yr 6 mos
Provided technical consultations to clients on various IT projects to ensure successful implementation and best practice application. Implemented cloud-based solutions. Supply technical consultations and support for clients that want to implement and integrate new systems, software, and hardware. Dell Server hardware warranty support.