Clarke E.

Retail Assistant

High Street Shop, Manchester

Jun 2023 - Feb 2026 • 2 yrs 8 mos

As a Retail Assistant at High Street Shop in Manchester, I have been responsible for providing exceptional customer service in a busy retail environment. My day-to-day duties include assisting customers with product enquiries, making recommendations based on their needs, and ensuring they have a positive shopping experience. I operate the till efficiently, handling both cash and card transactions accurately, and am responsible for maintaining accurate records of sales and stock levels. I ensure the shop floor is tidy and well-organised, restocking shelves and arranging displays to maximise product visibility and drive sales. I also handle customer complaints professionally, listening carefully to concerns and resolving issues in a way that maintains customer satisfaction and loyalty. I work closely with team members to achieve daily and weekly sales targets, contributing to a collaborative and productive environment. Additionally, I support new staff by sharing best practices and helping them understand store procedures, demonstrating leadership and teamwork skills. Through these responsibilities, I have developed strong communication, problem-solving, and organisational skills, as well as the ability to work efficiently under pressure. My role has given me insight into retail operations, inventory management, and the importance of customer engagement, all of which I continue to develop in my ongoing career in retail.

: Customer Service Assistant

Local Café, Manchester

Sep 2022 - Feb 2026 • 3 yrs 5 mos

As a Customer Service Assistant at Local Café in Manchester, I provide excellent service in a fast-paced hospitality environment. I greet and serve customers, take orders efficiently, and prepare and serve drinks and food according to café standards. I handle cash and card payments accurately and maintain an organised, clean workspace to comply with health and safety regulations. I assist in training new staff, sharing best practices for customer service and operational procedures. I actively listen to customer feedback and resolve any complaints in a professional manner, ensuring repeat business and customer satisfaction. I also support inventory management by monitoring stock levels, restocking when necessary, and assisting with deliveries. Working in this role has helped me develop strong communication, multitasking, and problem-solving skills. I collaborate closely with colleagues to ensure smooth daily operations, meet service targets, and create a welcoming environment for all customers. This experience has given me a strong foundation in hospitality, teamwork, and customer engagement, all of which I continue to build on in my ongoing role.