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Italiano
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USD
Clifftan
@cliff_hpcl
Singapore
Inglese, Cinese
Chi sono
I help SMEs improve work that gets stuck between people, processes and systems. I map workflows, identify handoff and decision gaps, and turn them into practical process improvements, SOPs or AI-enabled workflows where they fit.
My experience includes BPO redesign supporting about 1,000 operations staff, customer experience chatbot work across six markets, SME finance automation, and AI training. I focus on clear scope, useful deliverables and human review where decisions matter.
Tell me what is slowing your workflow down and what a better result would look like.
Competenze
Clifftan
offline •
Tempo di risposta medio: 8 ore
Consulta i miei servizi
Efficienza di business e automazioni
I will optimize your business processes for maximum efficiency
Integrazioni IA
I will build ai driven custom claude skills for b2b sales prospecting
Portfolio
Esperienza lavorativa
Business Systems Architect
Harvest Point Consulting • Lavoratore autonomo
Oct 2024 - Present • 2 yrs
I help SMEs improve work that gets stuck between people, processes and systems. I map workflows, identify handoff and decision gaps, and develop practical process improvements and AI-enabled workflows. My experience includes SME finance automation, BPO operations redesign, customer experience chatbot work across six markets, and AI training.
