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Italiano
$
USD
Clint K
@clintkosh
Customer Success Systems, CRM and Technical Operations
Stati Uniti
Inglese
Chi sono
Customer Success and technical operations leader with nearly two decades across enterprise software support, SaaS implementation, cybersecurity, post-sale operations, and CRM workflow design. I turn messy customer work into clear systems: onboarding, health, renewals, escalations, reporting, playbooks, and practical internal tools. I work directly, document decisions, and leave teams with usable workflows, not generic advice. Best fit: B2B SaaS, cybersecurity, technical services, and professional teams that need an experienced operator who can assess, build, improve, or step in fast.
Competenze
Clint K
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Sviluppo CRM ed ERP
I will build a custom CRM and customer success operating system
Esperienza lavorativa
Check Point Software Technologies
5 yrs 5 mos
Customer Success Operations Manager
Sep 2021 - Apr 2026 • 4 yrs 7 mos
Led front-line triage and post-sale operations across email security, SSO, DLP, portals, onboarding, and escalations. Built coverage, outreach, health, adoption, and retention workflows; improved usable portfolio visibility from roughly 40% to 99%; supported cross-functional incident and implementation work across Jira, AWS, Azure, Salesforce, and customer-facing teams.
Customer Success Manager
Nov 2020 - Sep 2021 • 10 mos
Managed 20–40 customer accounts representing about $3M in value. Used adoption, telemetry, health, business reviews, and success plans to manage renewal and technical risk. Maintained 90%+ customer satisfaction and improved team efficiency through clearer operating practices.
Customer Success Manager
Dedrone
Jan 2020 - Sep 2020 • 8 mos
Managed technical customer delivery for drone-detection technology and cloud dashboards. Standardized implementation to about one month, increased customer engagement by 25%, and contributed to a 20% renewal improvement.
