clintnzwii

Field Support Engineer & Quality Control

Poa Internet • Full time

Sep 2023 - Jan 2025 • 1 yr 4 mos

Connected and supported new and existing clients, ensuring seamless installation and activation of internet services. (Used UniFi Litebeams, Powerbeams, Rocket Dishes and Prisms and MikroTIK routers) Conducted quality control checks to verify that new and existing connections met the required technical standards. Diagnosed and resolved network issues, improving client satisfaction and reducing service downtime by 20%. Collaborated with cross-functional teams to optimize installation processes and enhance service delivery. Provided technical training and support to field technicians, ensuring adherence to company standards and protocols. Documented and reported on installation quality, identifying areas for improvement and implementing corrective actions.

Network and Systems Admin

Quickmart LTD • Full time

Aug 2018 - Dec 2020 • 2 yrs 4 mos

Installed, maintained, and repaired distribution racks, terminals, equipment, and interconnecting distribution cables (Optical Fiber and LAN Networking - Cat6). Installed, configured, and tested new computers, including workstations, tills, and servers, ensuring optimal performance and compatibility. Configured and maintained PBX systems for both IP and analog phones (VoIP), including Call Center modules, to enhance communication effciency. Installed and configured routers, switches, and wireless access po ints, ensuring reliable network connectivity across multiple locations. Installed, configured, and maintained DVRs and CCTV cameras (IP and analog, dome, and bullet) to improve security and surveillance. Promptly replaced defective devices, such as IP phones, speakers, printers, microphones, access points, and computers, minimizing downtime. Wired Equipment, established connections, and programmed features, remote access tools, and integrations for seamless operations. Provided on-site troubleshooting support, including testing, fault f inding, and issue resolution, to ensure uninterrupted network performance. Planned and executed network installations based on employer orders and technical specifications, ensuring compliance with project requirements. Designed site installation diagrams and ordered necessary supplies and materials, aligning with project speci ications and timelines. Installed and maintained public address systems, enhancing communication and operational efficiency. Conducted regular system maintenance, including Point-to-Point troubleshooting, storage backups to ensure optimal network performance and reliability.