
Concetta P
Social Secretariat Officer
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Social Services & Data Support Specialist
Cooperativa • Part time
Jul 2023 - Present • 3 yrs 2 mos
Social Services & Project Monitoring Specialist at Prospettiva (supporting Catania Municipality)Key Responsibilities & Achievements:Front-Office & User Support: Managed user intake, active listening, and needs assessment to connect citizens with local social care pathways. Database & Digital Management: Executed data entry, updated institutional databases, and managed digital documentation across cloud platforms. Project & Performance Monitoring: Supervised and tracked performance target plans (Piano degli Obiettivi) for the Family and Social Policies Direction and Extra-Budgetary Funds Office. Cross-Agency Coordination: Networked with local agencies and stakeholders to streamline public welfare resource allocation.