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Workforce Expert Analyst
Neo Financial
Jan 2021 - Feb 2023 • 2 yrs 1 mo
Built and maintained forecasting models, dashboards, and operational reports for customer-support and workforce-planning teams. Analyzed operational data, translated demand into staffing requirements, improved reporting processes, and documented workflows.
Product Designer — EZ-Robot
Robot
Jan 2013 - Dec 2015 • 2 yrs 11 mos
Supported product development, technical documentation, customer support, and troubleshooting for consumer robotics products. Worked with customers and internal teams to solve technical problems and create clear documentation.