
Miyyah
AI Powered CRM Automation Specialist for Business Owners
Competenze

Consulta i miei servizi


Portfolio
Esperienza lavorativa
CRM Content Creator & Specialist
Rayman Construction • Freelance
Jun 2026 - Present • 2 mos
Designed and configured end-to-end sales pipelines, deal stages, and custom properties in HubSpot, Zoho CRM, and Salesforce. Built workflow automations including lead assignment, task reminders, and follow-up email sequences. Published educational content on CRM best practices, pipeline management, workflow automation, and data hygiene. Created customer segmentation strategies using tags and dynamic contact lists. Audited leading CRM platforms including HubSpot, Salesforce, Zoho CRM, and Microsoft Dynamics 365 to recommend the best solutions for businesses.
CRM & REVENUE OPERATIONS ANALYST
Kaloneo Beauty • Freelance
Jan 2026 - Jun 2026 • 5 mos
• Pipeline & Stage Architecture: Restructured the sales pipeline into 6 clear stages with defined entry/exit criteria, improving forecasting accuracy and reducing deal drop-off by 18%. • Lead Scoring & Assignment: Designed an automated lead-scoring model based on buyer intent signals (email opens, link clicks, page visits) and configured round-robin lead routing rules for a 5-person sales team. • Reporting & Dashboards: Built custom executive dashboards in HubSpot to track key sales metrics including Sales Cycle Length, Conversion Rate per Stage, and Monthly Recurring Revenue (MRR). • Data Hygiene & Enrichment: Conducted a comprehensive audit of over 3,000 stale contacts, removing duplicates and standardizing formatting rules across custom properties.
CUSTOMER RELATIONSHIP & DATA SPECIALISTCUSTOMER RELATIONSHIP & DATA SPECIALIST
Oren Klaff • Freelance
Jun 2025 - Dec 2025 • 6 mos
• CRM Database Management: Maintained a database of 5,000+ customer records using Zoho CRM, ensuring 99%+ data accuracy across primary contact fields, purchase histories, and interaction logs. • Customer Lifecycle & Segmentation: Segmented existing customers into targeted lists based on buying behavior and lifetime value (LTV), supporting re-engagement email campaigns that boosted repeat orders. • Cross-Functional Collaboration: Partnered closely with sales and customer support teams to standardize lead handoff protocols, reducing initial customer response time from 24 hours to under 2 hours. • Training & Adoption: Drafted standard operating procedure (SOP) documentation and trained 8 internal staff members on daily CRM data entry best practices.