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csingh_89

Chanpreet S

@csingh_89

Senior Team Lead

India
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
With nearly 10 years in customer support operations and a BCA background, I bridge frontline service and technical efficiency. Progressing from support executive to Senior Team Lead, I specialize in high-volume queue management, SLA compliance, and process optimization. Core Expertise: Support Leadership: Multi-channel oversight, QA audits, defect tracking, and resource scheduling. Technical & Analytics: CRM workflows, MySQL queries, Excel dashboards, and system troubleshooting. Enablement: Authoring robust SOPs, mentoring SMEs, and handling complex de-escalations.... Continua a leggere

Competenze

c
csingh_89
Chanpreet S
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Consulenza di data analytics
I will build custom operational trackers, excel dashboards and kpi reports
A partire da25 USD / progettoMaggiori dettagli

Esperienza lavorativa

Teleperformance

Assistant Manager Customer Care

Teleperformance • Full time

Jun 2020 - Jun 2022 • 2 yrs

Managed daily team operations and client communications effectively. Documented detailed call logs and customer inquiries. Guided and supervised Subject Matter Experts (SMEs) in their daily routines. Conducted team training and rigorous ticket audits to ensure high quality standards. Compiled performance data and monitored key metrics to maintain SLA compliance.

Creed_InfoTech

Senior Process Coordinator

Creed InfoTech • Full time

May 2018 - Oct 2019 • 1 yr 5 mos

Handled high volumes of inbound and outbound customer calls promptly and professionally. Recorded comprehensive interaction notes and supported information in customer records. Escalated complex inquiries to appropriate departments. Coordinated operations between the internal team and client stakeholders. Provided end-user technical troubleshooting.

eClerx

Junior Analyst

eClerx • Full time

Apr 2017 - Apr 2018 • 1 yr

Maintained high productivity levels while consistently meeting service quality standards. Navigated multiple computer applications with speed, accuracy, and efficiency. Delivered technical troubleshooting support to customers for prompt issue resolution. Managed simultaneous chat interactions while maintaining response quality.