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Esplora
Fiverr Pro
Italiano
$
USD
Daniella Pangan
@daniella_mp
Senior Customer Support Representative with Graphic Design Skills
Filippine
Inglese
Chi sono
Results-driven Customer Support Representative with ongoing experience supporting multiple Shopify brands since October 2025. I specialize in delivering high-level customer experiences that strengthen brand reputation, increase retention, and reduce refund and dispute rates.
I combine strong communication skills, strategic problem-solving, and brand-aligned messaging to turn customer concerns into loyalty-building opportunities. Known for fast response times, professionalism under pressure, and maintaining a premium brand voice across all communication channels.
Competenze
Daniella Pangan
offline •
Tempo di risposta medio: 20 ore
Consulta i miei servizi
Gestione store e-commerce
I will manage shopify customer service emails and order processing
Assistenza clienti
I will handle shopify customer service and order support
Esperienza lavorativa
Customer Support Representative
Ocean Beauty • Part time
Jan 2026 - Present • 4 mos
Managed customer email inquiries, ensuring timely, professional, and brand-aligned responses. Assisted customers with product information, order status updates, shipping concerns, and policy-related questions. Handled order processing, tracking, modifications, cancellations, and refunds through the Shopify platform. Resolved customer complaints efficiently while maintaining a positive customer experience. Coordinated with fulfillment teams and suppliers to address shipping delays and order discrepancies. Maintained detailed records of customer interactions and contributed to improving response time and overall satisfaction.
Media Tech
Pabanlag Christian Church • Part time
Jun 2024 - Present • 1 yr 11 mos
Designed visual content for church services, events, and online platforms as part of the media team. Created posters, social media graphics, and presentation slides aligned with church branding and themes. Supported live services by preparing multimedia visuals, lower thirds, and screen layouts. Collaborated with pastors and ministry leaders to translate messages into engaging visual designs. Maintained consistency in visual identity across digital and print materials. Assisted in basic photo and video editing for church promotions and announcements.
Senior Customer Support Representative | Shopify E-commerce Specialist
Pure Relief • Full time
Dec 2025 - Jan 2026 • 1 mo
Respond to customer emails and inquiries in a timely and professional manner, ensuring high customer satisfaction. Handle pre-purchase and post-purchase concerns, including product questions, order updates, and policy clarifications. Manage and monitor orders through the Shopify platform, including order processing, tracking updates, modifications, refunds, and cancellations. Resolve shipping issues, address customer complaints, and coordinate with suppliers when necessary. Maintain accurate records of customer interactions and ensure brand-aligned communication across all channels.
