Anthony Daniel

Aircall & Cloud Communication System Expert

BlueTack • Freelance

Feb 2026 - Mar 2026 • 1 mo

The business faced challenges with call tracking, inefficient lead handling, and disconnected communication between sales and support teams. Their phone system lacked automation, making it difficult to manage growing customer inquiries effectively. I implemented an Aircall cloud communication setup integrated with CRM workflows, smart call routing, automated voicemail handling, and team call distribution. I also optimized inbound and outbound call processes to improve response efficiency and communication tracking. The upgraded system reduced missed calls, improved collaboration between departments, and created a more organized customer communication process. The result was better lead management, improved support operations, and increased team productivity.

Zoom Phone & Remote Team VoIP Consultant

Sky Media • Freelance

Jan 2026 - Feb 2026 • 1 mo

The company needed a reliable communication system for remote employees across multiple locations. Before implementation, calls were poorly distributed, internal communication was inconsistent, and customer inquiries were often delayed. I configured Zoom Phone with custom IVR menus, department routing, voicemail systems, SIP trunk integration, and remote extensions for team members. I also optimized call flows and routing logic to improve communication efficiency and customer handling. These improvements helped the business manage calls more effectively, support remote operations smoothly, and reduce communication delays. The result was improved customer service, faster response time, and stronger team collaboration.

Twilio & GoHighLevel Communication Specialist

Vervotech • Freelance

Jan 2026 - Jan 2026 • 0 mos

The business struggled with inconsistent customer communication, missed inbound calls, and delayed lead follow-up that affected sales opportunities and customer experience. Their existing setup lacked automation and proper call routing for their growing team. I implemented a Twilio and GoHighLevel communication system with IVR menus, automated SMS workflows, smart call routing, voicemail handling, and CRM integration. I also optimized their lead response process to ensure inquiries were routed and followed up efficiently. The result was improved communication speed, better lead management, fewer missed opportunities, and a more scalable communication workflow.