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Fiverr Pro
Italiano
$
USD
Dave P
@dapwriting
Complaint and Formal letter specialist
Regno Unito
Inglese
Chi sono
I am a professional complaint and letter writer with 6–7 years of hands-on experience helping clients get results. I specialize in formal complaints, legal-style letters, business correspondence, consumer rights letters, and personal statements. My writing is clear, persuasive, and tailored to your situation, ensuring your message is taken seriously. I focus on accuracy, strong structure, and the right tone to maximize impact. Reliable, confidential, and deadline-driven service guaranteed.
Competenze
Dave P
offline •
Consulta i miei servizi
Lettere
I will write professional business and consumer complaint, refunds and dispute letters
Copywriting per e-mail
I will write professional business emails, complaints and refund requests
Esperienza lavorativa
Complaints handler/t-Technician
Civil Service • Full time
Apr 2015 - Present • 11 yrs 1 mo
Managed and resolved a high volume of complex complaints from members of the general public and legal professionals, including solicitors, ensuring timely, fair, and well-reasoned outcomes. Acted as a key point of contact for formal complaints, liaising with solicitors, internal departments, and external stakeholders to gather evidence, clarify issues, and progress resolutions. Drafted clear, professional, and legally appropriate responses to complaints via formal letters and email, ensuring accuracy, consistency, and adherence to organisational policies and regulatory standards. Assessed complaints against relevant legislation, policies, contracts, and service standards, identifying appropriate remedies and corrective actions where required. Demonstrated strong written communication skills when explaining decisions, managing expectations, and de-escalating sensitive or contentious situations. Maintained detailed and accurate case records, correspondence logs, and supporting documentation in line with data protection and confidentiality requirements. Worked to strict deadlines and service-level agreements, prioritising caseloads effectively while maintaining a high standard of customer service. Contributed to service improvement by identifying complaint trends, recurring issues, and recommending procedural or policy changes. Handled sensitive and emotionally charged matters with professionalism, empathy, and discretion.
