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Data Analyst
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Support Associate
Wolt • Part time
Nov 2025 - Mar 2026 • 4 mos
Handled 60–100+ support tickets per 4-hour shift, sustaining strong performance through peak periods (Christmas, Valentine's Day, March 8), while exceeding team CSAT targets (90% vs. 81% team goal). Applied bonuses and processed meal compensations (10–20+ cases/shift) while independently managing complex multi-party cases (3–4 parties: courier, venue, customer), exercising financial judgment to drive faster, accurate resolutions.