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Chi sono
I am a Technology Support Engineer with around 3 + years of experience resolving incidents and maintaining operational stability in 24x7 environments. I apply SRE and ITIL principles to proactively monitor system performance, perform root-cause analysis, and reduce recurring incidents. I am experienced in managing change requests, authoring SOP documentation, and collaborating with vendors to ensure high reliability and SLA adherence.... Continua a leggere