
Basit Latif
Medical Billing and Credentialing Specialist Revenue Cycle Management
Competenze

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Esperienza lavorativa
Manager Contact Centre
Pro Medical Billing Solutions LLC
Feb 2024 - Nov 2025 • 1 yr 9 mos
Manage contact center operations within a medical billing services company, focusing on service quality, team performance, and operational efficiency. Responsibilities include monitoring KPIs, improving workflows, training and coaching staff, managing workforce performance, preparing reports, and maintaining strong stakeholder relationships. Focused on delivering reliable healthcare support services, maintaining service standards, and improving operational processes.
Licensing Support Specialist
Zones
Jan 2022 - Jan 2024 • 2 yrs
Supported licensing advisors with client requirements, documentation, renewals, and operational coordination. Prepared Bills of Materials, managed proactive renewal follow-ups, coordinated with onshore and offshore teams, monitored service-level agreements, and assisted with employee onboarding and training. Built strong documentation, follow-up, and process management skills.
Area Sales Manager – Mobility
Bykea
Sep 2019 - Dec 2021 • 2 yrs 3 mos
Developed regional franchise networks, established B2B partnerships, expanded retail channels, and coordinated franchise and business development teams. Focused on business growth, partner development, staff training, and consistent customer service.