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I will make a facebook messenger bot for customer service and support
Wendell Anciso
Informazioni su questo servizio
Business never sleeps. Every unread message is a potential missed opportunity. When customers reach out, keeping them actively engaged is the difference between a closed sale and losing them to a competitor.
I build custom AI chatbots that act as your dedicated 24/7 virtual support agent. Instead of generic auto-responses, I ensure the AI is perfectly trained on your business knowledge base delivering highly accurate, on-brand answers that sound exactly like a real human support rep.
With my base package, your AI will flawlessly handle standard FAQs (hours, location, policies) so your customers always feel heard and valued. Stop wasting time answering the same repetitive questions manually and let the AI keep your audience engaged, and also check out my gig extras for advanced product pricing and automated lead capture!
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Wendell Anciso
INTERNAL TOOL DEVELOPER
- DaFilippine
- Membro daago 2022
Lingue
Tagalog, Inglese
I’m a Computer Engineering student specializing in full-stack web development and DevOps. By leveraging modern tech like React, FastAPI, PostgreSQL, and Docker, I build and deploy secure apps faster than traditional agencies. I convert messy legacy workflows into reliable internal tools for manufacturing environments. I'm offering competitive introductory rates to build my freelance reputation before I graduate. You get premium architecture without the massive price tag!
Portfolio: https://my-portfolio-seven-ecru-83.vercel.app/
Il mio portfolio
FAQ
Do I need to pay for a monthly subscription to a bot-builder platform?
No. I do not use any third-party drag-and-drop builders. I engineer a custom Meta webhook bridge directly to your Facebook page. You only pay for your actual AI API usage. (GPT 4.0mini which is cost-effective)
What happens if a customer asks a question the bot doesn't know?
he bot is programmed with a "Smart Handoff" protocol. If a customer asks a complex question or something outside of the provided knowledge base, the bot will politely inform them that it is transferring the chat to a live support agent and then pause itself so you can take over.
How do I provide the knowledge base for the bot?
t is incredibly simple. You just provide me with a spreadsheet or document containing your business FAQs, rules, operating hours, and general information. I will configure the AI to use this data as its single source of truth.
Will the chatbot sound like a generic robot?
Not at all. I custom-engineer the system prompt to match your specific brand voice. Whether you want the bot to sound strictly professional, highly energetic, or casual and friendly, the tone will match your real customer support style perfectly.
Can the bot quote prices and sell my specific products?
The base package covers standard business operations (hours, location, policies). If you want the bot to act as a sales agent that can quote specific pricing and discuss detailed product catalogs, simply select the "Product Details" gig extra at checkout.
Do I need to pay for API costs during the development phase?
No, you do not. I cover all the AI API costs during the initial development and our early one-on-one testing. However, for the final "Internal QA" phase—where your team stress-tests the bot before the final handoff—we will switch over to your own OpenAI API key (which i will guide to purchase).
