
Dew Jones
AI Powered Content Operations Specialist
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IT-Analyst
Blue Cross Blue Shield Association
Oct 2022 - Mar 2026 • 3 yrs 5 mos
I bring nearly 4 years of enterprise IT experience from Blue Cross Blue Shield of Michigan, where I started as an intern and grew into a full-time role supporting critical business and technology operations. During my time there, I completed the company’s IT Bootcamp and became a versatile problem-solver across the IT department, helping teams stabilize failing processes, improve workflows, and configure systems to run more efficiently. I specialize in understanding complex problems quickly, finding practical solutions, and setting up reliable systems that save time, reduce confusion, and improve performance. Whether you need help with business process improvement, system configuration, automation, AI setup, website workflows, or technical troubleshooting, I bring a flexible, results-focused approach to every project.