d
dharakotecha255

Dhara K

@dharakotecha255

Technical Support Specialist

Portogallo
Inglese, Gujarati, Hindi
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a Customer Support Specialist with experience providing technical support for international clients in fast-paced, remote environments. I am skilled in troubleshooting, customer communication, and resolving technical issues efficiently via phone, chat, and email. I seek a global role where I can contribute to customer success.... Continua a leggere

Competenze

d
dharakotecha255
Dhara K
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza clienti
I will provide professional customer support via chat, email and phone
A partire da20 USD / progettoMaggiori dettagli

Esperienza lavorativa

Nikon

Technical Support Specialist

Nikon • Full time

Oct 2022 - Present • 3 yrs 9 mos

Delivered technical support for imaging and camera products to international customers across phone, email, and chat. Diagnosed and resolved hardware and software issues, managed high-volume ticket queues (15+ per day), and maintained a 96% CSAT score. Escalated complex issues to Tier 2/3 teams and documented solutions in ticketing systems.