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Dhiraj Das
@dhirajdas91
VICIdial Asterisk VoIP AI Voice Expert
Bangladesh
Inglese, Bengali
Chi sono
I architect scalable call center systems using VICIdial, Asterisk, VoIP, SIP, and AI voice automation. Expert in inbound/outbound dialers, predictive dialing, IVR, CRM/API integrations, SIP trunk routing, Kamailio, RTPEngine, Twilio, Vapi, DID providers, and intelligent call flows. I deploy secure Linux servers, clusters, failover, load balancing, backups, VMware, Proxmox, AWS, and DigitalOcean infrastructure. I build production-ready telecom platforms optimized for performance, uptime, and growth. Let’s discuss your project.
Competenze
Dhiraj Das
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
VoIP e telefonia
I will build vicidial dashboard reports custom call center panel
VoIP e telefonia
I will fix vicidial sip trunk and asterisk issue asap
Portfolio
Esperienza lavorativa
Dialer and Telephony Systems Consultant
SkyDial • Lavoratore autonomo
Nov 2024 - Present • 1 yr 6 mos
Founder and architect of SkyDial, a custom built call center dialer solution designed for enterprise level operations. SkyDial is a Vicidial and Asterisk based dialer solution enhanced with custom dashboards, IVR analytics, agent performance tracking, QC panels, and management level reporting. Designed system architecture, call flow logic, reporting engines, and custom PHP based panels using MySQL, HTML, and CSS. The solution supports scalable deployments, optimized performance, and real time operational insights for call center environments. SkyDial has been developed with a strong focus on stability, customization, and business driven reporting.
Senior Dialer Solution Engineer
CCU360 • Part time
May 2017 - Present • 9 yrs
Working at CCU360 on enterprise level call center dialer solutions deployed on cloud infrastructure. Designed and deployed clustered Vicidial and Asterisk based solutions on DigitalOcean cloud, supporting 200 plus concurrent agent logins on a daily basis. Responsibilities include Vicidial and Asterisk configuration, inbound and outbound campaign setup, IVR design, agent performance tracking, custom report development, and QC panel implementation. Actively involved in Linux server administration, virtualization, performance optimization, system monitoring, and troubleshooting production dialer environments. Delivered stable, scalable, and business focused dialer solutions to support operational teams and management level reporting.
