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@dhunter007
CIAM SaaS Product Consultant
Regno Unito
Inglese
Chi sono
I help SaaS, e-commerce and subscription businesses improve customer login, registration, account recovery and digital product experiences.
I'm an experienced Product Manager specialising in Customer Identity & Access Management (CIAM), Auth0, OTP, passwordless authentication and customer journey optimisation.
I identify friction, define practical improvements and deliver structured audits, prioritised backlogs, product requirements and actionable roadmaps.
My focus is product consulting, customer experience and measurable business value.
Competenze
Obii O
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Consulenze prodotti
I will audit your saas login, signup and account recovery
Esperienza lavorativa
Product Owner - Customer Identity, Authentication & Login
Nextweb
Sep 2025 - Present • 1 yr 2 mos
Lead customer identity and authentication product initiatives across a multi-brand e-commerce environment. - Own product discovery and delivery for login, registration and account recovery journeys. - Lead Auth0-enabled improvements, OTP password reset, passwordless login pilots and identifier-first experiments. - Define product requirements for session/token management, re-authentication and customer experience improvements. - Translate security, legal and business requirements into roadmaps, user stories and acceptance criteria. - Work with engineering, security, analytics, apps and customer account teams to prioritise measurable improvements. Specialties: CIAM, Auth0, authentication UX, product strategy, analytics and delivery.
Product Manager - SaaS Platform & Customer Experience
Horizon Digital
Dec 2024 - Sep 2026 • 1 yr 9 mos
Managed product direction for BusinessPro, a white-label SaaS platform supporting CRM, customer engagement and business workflows. - Led discovery to understand customer onboarding needs, workflow challenges and adoption barriers. - Defined and prioritised CRM, automation and third-party integration capabilities. - Converted stakeholder requirements into product roadmaps, user stories and actionable backlogs. - Supported platform configuration, onboarding journeys and decisions that balanced customisation with scalability. - Collaborated with technical and commercial teams to align delivery with customer value. Specialties: SaaS product management, customer onboarding, CRM, workflow automation and integrations.
Product Owner - B2B Platform Integrations & Digital Products
Aristocrat Interactive
Apr 2022 - Dec 2024 • 2 yrs 8 mos
Led product management for a regulated B2B gaming integration platform serving multiple operators and markets. - Owned platform roadmaps, integration requirements and prioritization across three cross-functional teams (29 people). - Coordinated integrations for 15+ clients, including APIs, partner dependencies and regulatory requirements. - Turned complex business and technical needs into user stories, acceptance criteria and delivery plans. - Improved delivery speed by 20% through stronger prioritization and stakeholder alignment. - Worked with engineering, compliance and commercial teams to resolve risks and maintain delivery quality. Specialties: API integrations, platform products, B2B delivery, compliance and technical requirements.
