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Expertise include overseeing the end-to-end account lifecycle, from initial provisioning to live deployment, and managing the full incident lifecycle by logging, prioritizing, and resolving tickets. Provide comprehensive remote and on-site support for Windows and macOS workstations, peripherals, and mobile devices. Additionally, it drives continuous improvement by conducting root-cause analysis on recurring issues, creating detailed runbooks and knowledge-base documentation, and ensuring seamless, well-documented escalations to senior network and infrastructure engineers for complex challenges.