Isaiah

Lead Automation Specialist

Jan 2021 - Present • 5 yrs 9 mos

As a Lead Automation Specialist, I engineer and deploy complex, scalable workflow automation systems that drive operational efficiency for service-based businesses. My core focus is eliminating manual data entry, synchronizing platforms, and building intelligent background processes. Key Achievements & Responsibilities: Architected and deployed over 100 custom automation workflows across Make.com, n8n, Pabbly Connect, and Boostspace, seamlessly integrating diverse SaaS stacks. Developed custom API integrations and managed complex webhook architectures to ensure real-time data flow between CRMs, marketing platforms, and operational databases. Built sophisticated n8n workflows utilizing custom node development and advanced data manipulation to bypass native integration limitations. Implemented AI-powered chatbot solutions and automated lead generation funnels, significantly reducing client response times and increasing conversion rates. Consulted with business owners to map existing processes, identify bottlenecks, and design comprehensive automation roadmaps, often reducing manual administrative hours by 30-50%

Lead Systems Architect & Automation Developer

Feb 2026 - Apr 2026 • 2 mos

Architected and developed a comprehensive commercial water utility broker management platform for the UK market. Serving as the lead developer, I built the entire system from the ground up utilizing Airtable, Make.com, and Softr to manage the complete broker lifecycle—from registration and compliance to contract signing and commission payouts. Key Achievements & System Architecture: AI & OCR Integration: Built an AI-powered document processing pipeline utilizing GPT-4o to automatically extract over 40 unique data fields from uploaded customer utility bills, drastically reducing manual data entry for brokers. Complex Backend Architecture: Designed a robust backend utilizing 8 Airtable tables, synchronized flawlessly by 8 advanced Make.com automation scenarios to handle heavy data processing and real-time updates. Custom Web Portals: Developed a 13-page custom Softr broker portal featuring a live tier card, dynamic earnings slider, SPIF progress tracker, and personal goals table. Additionally, built a dedicated admin portal granting staff full control over broker compliance, contract reviews, and approvals. Financial & Commission Automation: Engineered a 5-tier recurring commission calculation engine that tracks and processes payouts between £4.05 and £7.60 per active customer on a 29-day rolling cycle. Secure Workflows & Communications: Implemented Softr-native contract signing using unique token URLs. Developed custom, webhook-driven customer communication flows featuring fully branded HTML email templates and designed response pages for seamless quote acceptance and declination.