Domenica

Manager Assistant

Roofing, • Freelance

Sep 2024 - Jul 2026 • 1 yr 10 mos

Supported management with daily administrative and operational tasks to improve workflow and efficiency. Managed customer communication through phone calls, emails, and text messages while providing professional and timely follow-up. Coordinated inspections, appointments, calendars, and scheduling updates between customers and team members. Maintained CRM records, lead tracking, customer information, and internal documentation. Assisted with hiring processes, including candidate interviews, communication, and scheduling. Supported sales operations by preparing proposals, following up with leads, and assisting customers throughout the sales process. Managed realtor outreach and relationship-building efforts to generate new business opportunities. Assisted with marketing initiatives, including social media planning, promotional campaigns, and customer engagement strategies. Created and improved communication processes, scripts, and organizational systems to support team efficiency. Balanced multiple priorities in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.

Call Center Agent

CallApp • Full time

Jan 2023 - Feb 2024 • 1 yr 1 mo

Managed high-volume inbound and outbound customer calls while maintaining professionalism and efficiency. Assisted customers by identifying needs, answering questions, and providing accurate information. Documented customer interactions and maintained detailed records using company systems. Developed strong communication, active listening, and problem-solving skills. Prioritized multiple customer requests while meeting service expectations and maintaining quality standards.

Dentist

Health.gov • Full time

Jan 2022 - Dec 2022 • 11 mos

Provided dental care services while maintaining a high standard of professionalism and patient care. Managed patient records, treatment plans, and healthcare documentation with accuracy and confidentiality. Communicated clearly with patients to explain procedures, recommendations, and follow-up care. Maintained organization and attention to detail while managing multiple patient needs. Worked effectively in a public healthcare environment requiring adaptability, responsibility, and strong interpersonal skills.