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Oktay B
@drkingoki
Senior IT Support Specialist Technical Team Lead
Turchia
Turco
Chi sono
I am a result-oriented Senior IT Support Specialist with over 15 years of experience in technical support and IT operations. I have a proven track record at global enterprises like IBM and Diebold Nixdorf, specializing in Active Directory, hardware diagnostics, and VIP user support for large-scale infrastructure projects.
Competenze
Oktay B
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza tecnica
I will fix your slow PC, remove junk software and provide hardware report remotely
Esperienza lavorativa
Technical Support Product Specialist
IBM • Full time
Jun 2016 - Dec 2025 • 9 yrs 6 mos
Delivered advanced end-to-end hardware and software technical support for PCs, notebooks, tablets, and mobile devices within the enterprise-level Turk Telekom project. Managed Active Directory user permissions, system configurations, and automated daily remote support workflows. Provided high-priority VIP technical support to senior executives and performed remote system diagnostics, performance optimization, and malware removal.
