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Chi sono
Hi! I'm Dulce, a bilingual customer support specialist with experience in delivering friendly, efficient service across multiple channels.
I provide chat, email, and ticket support, always focused on empathy, and problem-solving.
I'm experienced with platforms like Chatby and Zendesk, and I quickly adapt to new tools and workflows.
As a QA Tester, I perform manual testing, execute test cases, work with test data, and report bugs, experinced with Jira and Zephyr.
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