Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Imran
@duniquedigital
Ecommerce and Automation Expert
Nigeria
Inglese
Chi sono
I help businesses establish and grow their online presence with professional digital solutions tailored to their needs. From eCommerce stores and website development to automation, integrations, and optimization, I focus on delivering high-quality, reliable, and user-friendly results. My goal is to create solutions that enhance performance, improve customer experience, and support long-term business growth.
Competenze
Imran
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Design builder del sito web
I will fda compliant peptide website, shopify peptide store, shopify supplement website
Sviluppo di chatbot IA
I will setup wati whatsapp business automation, wati templates whatsapp API integration
Portfolio
Esperienza lavorativa
Whatsapp Chatbot Automation
Hej House • Freelance
Sep 2026 - Present • 0 mos
Designed and implemented a complete WhatsApp chatbot automation for HEJ House. The project involved mapping the customer journey, building the chatbot flow, creating conditional logic, connecting multiple conversation paths, and setting up automated responses for common customer enquiries. Achievements - Built a structured WhatsApp chatbot with multiple conversation branches. - Created conditional routing based on customer responses and enquiry type. - Organized a complex chatbot flow into a clear customer journey. - Automated responses to reduce the need for manual handling of repetitive enquiries. - Added buttons, menus, messages, and branching logic for easier navigation. - Created escalation paths for enquiries requiring human assistance. - Tested and refined the flow to ensure customers are directed to the correct information. Updated Project Description HEJ House needed a structured WhatsApp system to handle customer enquiries and guide visitors to the right information without relying entirely on manual responses. I designed and implemented a WATI WhatsApp chatbot with a main menu and multiple interconnected conversation paths. The automation uses triggers, conditions, buttons, messages, and branching logic to guide customers based on their responses. A key challenge was organizing the large number of interconnected flows while keeping the customer experience simple and easy to navigate. I structured the automation into clear paths for different enquiry types and included appropriate routing and escalation points. The result was a more organized WhatsApp customer service system that automates repetitive enquiries and gives customers a clear path to the information or assistance they need.
