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Technical Support Specialist
Washburn University • Full time
Jul 2023 - Present • 2 yrs 10 mos
When employed at Washburn University Technical Support Specialist: • 1 on 1 calm and thoughtful communication was a key attribute. • Trained 2 new employees in finding computer system problems. • providing thoughtful solutions between 2 minutes and 5 minutes. • Proficiency in handling 5 different devices and troubleshooting. • Showcasing these 5: Mac, Windows, Apple iPad, iPhone, Android. • Knowledge in these 3: Wi-Fi, printers, and operating systems.