Ervin A

Associate Manager, Global Insights and Analytics

CONCENTRIX CVG PHILIPPINES INC.

Feb 2024 - Present • 2 yrs 3 mos

Managing a team of 5 Senior Analysts across Finance and Automotive programs • Lead a team of senior analysts responsible for delivering strategic insights, process optimization, and data‑driven solutions across multiple global programs. • Partner with internal stakeholders and clients to understand business strategies, identify high‑value opportunities, and guide end‑to‑end analytical project execution. • Oversee process mapping, risk assessment, and continuous improvement initiatives while ensuring strong data governance and accurate reporting. • Facilitate clear communication with executives, drive cross‑functional alignment, and track impact realization of implemented recommendations. • Provide coaching, quality oversight, and thought leadership, fostering a culture of accountability, analytical excellence, and customer‑centric innovation. Support operational improvements through call monitoring, sentiment analysis, and identification of interaction‑level opportunities.

Associate, WFM Reporting

CONCENTRIX DASKH PHILIPPINES

Apr 2016 - Dec 2024 • 8 yrs 8 mos

Advisor Role (Advisor II, Collections / Advisor, Collections / Advisor, Customer Service) • Automated reporting processes using VBA and Power BI, reducing manual effort and improving accuracy. Applied Six Sigma principles to identify and implement cost-saving measures. Provided operational support and implemented process improvements using technical tools (SQL, VBA, MS Access). • Front line phone support who acts as the first point of contact for customers, addressing inquiries and resolving issues. (products, services, billing, and account details)

Lead Analyst, Data Engineering

EMERSON ELECTRIC ASIA LTD ROHQ

Dec 2019 - Feb 2024 • 4 yrs 2 mos

Supported the organization’s transition from Tableau to Power BI and applied Agile and Six Sigma methodologies to streamline reporting processes and reduce cycle times. • Led the IT team in data prioritization during system integration, ensuring accuracy, adherence to governance standards, and effective collaboration with stakeholders to optimize reporting processes and eliminate inefficiencies. • Oversaw the integration of data connections from various CRM systems into the new enterprise data warehouse (Azure Data Lake Storage), establishing pipelines through SQL Data Warehouse, SQL Database, Cosmos DB, and Dataverse to ensure data quality, integrity, and compliance across multiple platforms. • Monitored ETL/ELT data transfers built using API Management, Function Apps, Analysis Services, Logic Apps, and Kubernetes, performing first‑level diagnosis on issues related to latency, refresh failures, and high memory utilization. • Designed and maintained data pipelines for timely dataset updates and developed forecasting models and dashboards to support budgeting, resource planning, and capacity management related to usage and memory consumption. • Generated insights into cost drivers and performance trends using Power Platform solutions—including Power BI, Power Apps, and Power Pages—to support strategic decision‑making.