Christian D

Senior Program Manager

Walmart • Full time

Aug 2022 - Aug 2024 • 2 yrs

Managed and directed multiple moderate to high impact projects with moderate to high strategic impact and aggressive speed of delivery, which targeted first-time use of new technologies, processes, culture shifts, or vendor services for Patient Financial Services. Established and executed project plans and other necessary governance for successful project delivery. Worked with cross-functional teams with participants from multiple business units. Defined project scope, budget, goals, and deliverables that supported business requirements in collaboration with senior management. • Directly oversaw and managed a portfolio of 64 projects for the Walmart Health & Wellness vertical value at $1.9M • Successfully project managed a team of 7 Senior Managers that completed 32 of 64 projects in 10 months aimed at improving the health of Walmart receivable. • Acted as the sole PM for the entire Walmart Health & Wellness vertical and successfully implemented, RCM Accelerate, a strong Agile-based PMO with executive reporting and governance structure. • Lead multiple successful RCM Accelerate Campaigns in EBS Evaluation of Services, TOS Collection Improvement, Contract Variance Analysis, and Charge Lag Improvement. • Built and maintained a technology and vendor mitigation strategy leveraging operational analytics to circumvent the loss of revenue from the Change Healthcare Outage.

Senior Managing Consultant

NTT DATA • Full time

Jan 2018 - Jan 2020 • 2 yrs

Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies. Successfully developed and led to market assessment toolkits for critical access hospitals. Led over 10+ successful consulting engagements resulting in service extensions. Built out scalable operational procedures and data-driven governance guidelines for value realization.

Senior Project Owner

Envision • Freelance

Jan 2017 - Jan 2018 • 1 yr

Facilitated all efforts to collect, manage, and report enterprise data on quality and delivery of care across all service lines. Worked in collaboration with Director of Quality Data Management to operationalize projects and facilitate acquisition of quality data that has been collected to meet Quality Registry Guidelines. Led projects and staff to identify best practices in gathering quality data across billing platforms. Served as key project lead for offshore abstraction efforts. • Selected to serve as executive liaison with M&A team to identify strengths, weaknesses, opportunities, and threats through collaboration with Quality Services and IT staff to develop Quality Reporting Strategies. • Successfully led projects with in-house and third-party billing systems to update Quality Measures that are gathered through each service line and Identified ways in which current processes can be improved in collaboration with Director of Quality Management to create best practices for management of Quality Data.