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Customer Care Agent
T-Mobile
Apr 2024 - May 2025 • 1 yr 1 mo
Handled customer inquiries professionally, identified customer needs, and provided tailored solutions. Maintained high-quality communication and worked toward first-call resolution and customer satisfaction while collaborating with teams to resolve issues.
Dentist
Ministry of Health
Feb 2012 - Dec 2012 • 10 mos
Provided comprehensive oral health services in a government healthcare setting, including prevention, diagnosis, and treatment. Communicated with patients and supported appropriate care while following professional and ethical standards.