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emilianohsierra

Emiliano H.

@emilianohsierra

AI Customer Support , Chatbots and Assistants

Messico
Spagnolo, Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
AI-Assisted Developer. I build and ship real, deployed web apps fast — AI chatbots and customer-support assistants, plus full-stack apps with database and login. Stack: JavaScript, Claude API, Supabase, Vercel. Backed by 4+ years in bilingual (ES/EN) customer support, I understand how support actually works and communicate clearly with clients. Check my live projects below — I turn ideas into working products. Let's build something.... Continua a leggere

Competenze

e
emilianohsierra
Emiliano H.
offline • 

Consulta i miei servizi

Sviluppo di chatbot IA
I will build a custom ai chatbot or customer support assistant
A partire da40 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

American_Airlines

Customer Service Agent

American Airlines

Sep 2017 - Mar 2021 • 3 yrs 6 mos

Delivered high-quality support to English- and Spanish-speaking passengers in a high-volume, international environment. Handled a wide range of inquiries including check-in, boarding, and rebooking with accuracy and a customer-first approach. Resolved complaints, issues, and escalations calmly and efficiently, protecting customer satisfaction under pressure. Collaborated with the team to keep operations running smoothly during peak demand and disruptions.