Iram Abbas

Data Steward | Veeva Systems

Veeva systems • Full time

Feb 2025 - Jan 2026 • 11 mos

Worked as a Data Steward for Veeva Systems, maintaining and updating data within internal systems. Conducted data research, verification, and validation to ensure accuracy and completeness Updated records and maintained data integrity according to company standards Performed routine quality checks and supported ongoing data management tasks Ensured compliance with internal data governance policies.

Virtual assistant / Admin assisstant

InterPFunnel • Freelance

Apr 2022 - May 2024 • 2 yrs 1 mo

Worked as a Virtual Assistant on a long-term outreach and administrative support project. Managed LinkedIn and Gmail outreach campaigns to connect with potential clients. Handled inbox management, follow-ups, and meeting scheduling. Tracked positive responses and maintained organized records in Google Sheets. Provided daily administrative support to ensure smooth communication and workflow Used Slack, Airtable, Google Sheets, Docs, and Drive for task coordination and reporting. Managed high-volume tasks with accuracy, efficiency, and attention to detail.

Customer Support / Dropshipping / Virtual assistnat

Multiple Inc • Freelance

Apr 2023 - Apr 2024 • 1 yr

Provided customer support for multiple Shopify stores via email and live chat. Responded to inquiries related to orders, shipping, tracking, returns, refunds, and product details. Tracked customer orders and provided real-time tracking updates. Assisted international customers by translating responses using DeepL and other translation tools. Managed support tickets using Zendesk and Freshdesk, ensuring timely and accurate resolutions. Used scripted replies while personalizing responses to maintain a positive customer experience. Utilized ChatGPT to enhance response clarity, professionalism, and efficiency Updated order details and maintained accurate records using Google Sheets, Docs, and Drive Maintained fast response times and high customer satisfaction standards.