Emnet Fantu

Administrative Assistant

Maleda Foam and Plastic Manufacturing • Full time

Apr 2024 - Present • 2 yrs 1 mo

I worked as an Administrative Assistant, providing essential support in document management, typing, and office organization. My role combined administrative responsibilities with specialized skills in handling digital and manual documents. Responsibilities Included: - Typed and converted PDF, scanned, and handwritten documents into Word and other formats - Performed copy-typing tasks with speed and accuracy - Managed data entry and ensured meticulous attention to detail - Organized and formatted documents for professional use - Assisted with office tasks such as scheduling, filing, and correspondence preparation - Supported colleagues and clients with customized administrative solutions Key Achievements: - Delivered accurate and timely document conversions and typing projects - Maintained efficiency in managing large volumes of data and files - Ensured smooth office operations through reliable administrative support - Consistently met deadlines while upholding quality standards

Customer Service Representative (CSR)

CCI Global • Full time

Oct 2023 - Apr 2024 • 6 mos

I worked as a Customer Service Representative, providing exceptional support to clients and ensuring their needs were met with efficiency and professionalism. My role focused on building positive relationships, resolving issues promptly, and maintaining high levels of customer satisfaction. Responsibilities Included: - Assisted customers via phone, email, and in-person inquiries - Handled complaints and resolved issues with patience and professionalism - Processed orders, returns, and service requests accurately - Maintained customer records and updated databases - Collaborated with team members to improve service delivery - Provided product and service information to clients Key Achievements: - Consistently delivered on-time solutions to customer concerns - Achieved high customer satisfaction ratings through attentive service - Strengthened client relationships by offering clear communication and dependable support - Recognized for accuracy and efficiency in handling customer requests

Office Assistant and Typist

HAB-CORE ENGINEERING P.L.C • Full time

Jun 2022 - Oct 2023 • 1 yr 4 mos

I served as an Office Assistant and Typist, providing dependable administrative and typing support to ensure smooth business operations. My role focused on accuracy, organization, and timely delivery of tasks. Responsibilities Included: - Typed and converted PDF, scanned, and handwritten documents into Word and other formats - Completed data entry and copy-paste tasks with precision - Formatted and organized documents for professional presentation - Assisted with office tasks such as filing, scheduling, and correspondence management - Delivered customized support based on client requirements Languages Worked With: - English - Amharic Key Achievements: - Consistently met deadlines with prompt delivery - Maintained 100% accuracy in document handling - Ensured client satisfaction through reliable and professional service