e
engrnoumanafzal

Nouman

@engrnoumanafzal
4,7(30)

Virtual Assistant, IT Specialist

Pakistan
Inglese, Urdu
Alcune informazioni sono riportate in lingua inglese.
Chi sono
Hello! 👋 I’m a dedicated and detail-oriented Virtual Assistant with a strong background in digital marketing, administration, customer support. I specialize in helping busy entrepreneurs and businesses manage their daily tasks so they can focus on growth. ✅ What I can do for you: ✔️Data entry & internet research ✔️Email & calendar management ✔️Social media handling ✔️File management (Google Drive, Dropbox, etc.) ✔️Customer support & communication ✔️Other administrative tasks as needed Why choose me? ✔️ 100% accuracy & confidentiality ✔️ Quick response & on-time de ... Continua a leggere

Competenze

e
engrnoumanafzal
Nouman
offline • 

Portfolio

Esperienza lavorativa

Senior Helpdesk Engineer Level 2

Cybernet • Full time

Dec 2022 - Present • 3 yrs 6 mos

Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Skills: Helpdesk Support · Network Troubleshooting · Cisco & Mikrotik Configuration · VoIP Support · Incident Management · Customer Service · SLA Compliance · Telecom Infrastructure · Customer Support · Team Coordination