
Enrico P
Digital Advertising Specialist
Competenze

Consulta i miei servizi

Esperienza lavorativa
Teleperformance
Full time • 3 yrs
Subject Matter Expert
Dec 2024 - Feb 2026 • 1 yr 2 mos
➢ Provide real-time support across multiple teams, resolving complex issues efficiently ➢ Collaborate daily with Microsoft Technical Advisors to improve processes and knowledge base accuracy ➢ Identify gaps and recommend updates to enhance operational efficiency ➢ Serve as escalation point for technical concerns, ensuring smooth workflows
Microsoft advertising Team Head
Mar 2024 - Dec 2024 • 9 mos
Selected to lead and mentor newly hired trainees, providing real-time guidance during nesting phase ➢ Coached trainees on systems, processes, and best practices for smooth production floor transition ➢ Fostered engagement and confidence, ensuring high-quality performance from new team members
Microsoft Advertising Support
Feb 2023 - Mar 2024 • 1 yr 1 mo
Handled inbound chats and outbound calls to assist customers with technical and account optimization concerns. Guided clients to improve ad performance while collaborating with internal teams for complex issue resolution. Maintained high customer satisfaction through effective support and timely solutions.