I will audit your customer experience and post sales processes

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Ernesto G.
Alcune informazioni sono riportate in lingua inglese.

Informazioni su questo servizio

Most businesses focus on closing deals, but lose customers because of what happens after.

I analyze your customer experience and post-sales processes to identify gaps, inefficiencies, and missed opportunities.

With a background in customer operations, and customer experience, I focus on practical improvements that enhance retention and customer satisfaction.

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Ernesto G.

Customer Experience Manager

  • DaSpagna
  • Membro daset 2023
  • Lingue

    Spagnolo, Inglese, Italiano, Francese, Catalano
I specialize in building and scaling customer experience operations in fast-growing environments. At Ukio, I grew from frontline agent to leading a "First approach" team, becoming a key point of reference for CRM (HubSpot) and process optimization. My focus is simple: improve customer satisfaction while making teams more efficient.