
Ericool
Business Systems and Growth Specialist in Content E commerce and Operations
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Esperienza lavorativa
AI Automation and Integrations Developer
Freelance
Dec 2021 - Present • 4 yrs 5 mos
Delivered end-to-end AI-powered business systems focused on reliability, measurable outcomes, and maintenance-ready handover. Built AI agents, automations, and integrations that reduce manual work and scale operations, while supporting growth through content ops, e-commerce pipelines, and SEO/newsletter systems. Core delivery areas: AI Agents and Chatbots: designed agent workflows for research, drafting, QA, and structured outputs; built RAG knowledge-base chatbots for websites and communities with safe fallback behavior, conversation guardrails, and human handoff. Automation and Workflows: implemented n8n, Zapier, and Make automations for intake forms, routing, notifications, approvals, and reporting; optimized workflows with retries, deduplication, and monitoring-friendly logging. Integrations: connected tools via APIs and webhooks across Notion, Google Sheets, CRMs, email platforms, and messaging apps; handled data validation, formatting, error handling, and documentation for smooth adoption. Short-form content and social systems: built repeatable pipelines for Shorts, TikTok, and Reels including hook frameworks, script templates, caption/title standards, repurposing workflows, and scheduling support. E-commerce growth systems: delivered product listing optimization, creative and copy variants, store asset workflows, and reporting automations for performance tracking and alerts. SEO and Newsletter: developed SEO content briefs, internal linking plans, and editorial checklists; built newsletter pipelines from topic research to drafting to scheduling and analytics tracking. Process and deliverables: Requirement intake, workflow diagram, and clear scope definition Implementation with real-sample testing and QA checklist Handover package: setup steps, environment variables list, prompt library (when needed), test cases, and maintenance notes Optional ongoing support for iteration, monitoring, and continuous optimization