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Esplora
Fiverr Pro
Italiano
$
USD
Estefano V
@estefano_valla
Back Office Analyst
Perù
Spagnolo
Chi sono
I am a Back Office professional with over two years of experience specializing in data analysis, cross-selling, and team leadership. I have extensive experience in customer service via WhatsApp and chat channels, utilizing tools like Botmaker to drive operational improvements and team performance through feedback and training.
Competenze
Estefano V
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Messaggistica ed email
I will soporte por chat, ingreso de datos y gestión de back office
Esperienza lavorativa
Konecta
Full time • 4 yrs 10 mos
Call Center Agent
May 2025 - Apr 2026 • 11 mos
Provided customer service via written channels for Claro Hogar Chile. Managed inquiries and resolved issues through digital communication platforms to ensure high levels of customer satisfaction and service quality.
Back Office
Aug 2021 - Aug 2024 • 3 yrs
Responsible for exporting data, performing cross-referencing, and creating dynamic reports. Monitored performance trends of operations representatives, conducted training reinforcements, evaluations, and provided feedback while leading an operations team.
Call Center Advisor
Aug 2020 - Jul 2021 • 11 mos
Provided customer service and performed cross-selling activities via chat. Utilized the Botmaker tool to manage interactions and meet sales and service objectives through digital messaging channels.
