Esther Kamundia

Clinical Coordinator

Aug 2025 - Present • 9 mos

-Successfully coordinated patient appointments and insurance verification across 5 departments, reducing scheduling conflicts and improving overall patient flow efficiency. -Processed insurance eligibility verifications, co-pays and pre-authorisations for an average of 50 patients daily using EMR systems, minimising claim denials and preventing costly billing errors. -Maintained 100% HIPAA-compliant patient records and managed all patient communication via phone and email, consistently delivering professional and timely responses. -Applied ICD-10 and CPT coding knowledge to support accurate claims documentation, reducing billing errors and supporting faster reimbursement turnaround for the practice.

Data Collection Officer

Jul 2022 - Jul 2025 • 3 yrs

-Maintained 100% accurate patient demographic and clinical records in RedCap for 70+ patients monthly, resulting in zero data errors. -Prepared and delivered timely departmental reports for multiple clinical teams, supporting faster evidence-based patient care decisions. -Supported clinical coding accuracy by ensuring patient records contained complete documentation required for correct ICD-10 diagnosis code assignment. -Maintained zero compliance violations throughout entire tenure in a high-volume hospital environment.

Health Records and Information Technology

Feb 2018 - Jun 2022 • 4 yrs 4 mos

-Registered and verified insurance and NHIF details for an average of 50 patients daily across 7 hospital departments. -Coordinated patient appointment scheduling and maintained 100% availability of patient charts with a consistent 24-hour turnaround time. -Processed and reconciled patient billing documentation using ICD-10 coding principles, ensuring correct codes were applied and claims were audit-ready. -Prepared and submitted NHIF claims and MOH compliance reports with zero errors throughout entire tenure.