
Eva Liu
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Competenze

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Esperienza lavorativa
ANALYSIS
Accenture • Full time
Apr 2022 - Dec 2025 • 3 yrs 8 mos
● Served as a core team member leading the end-to-end NIGO (Not In Good Order) process for Manulife Hong Kong MPF (Mandatory Provident Fund) withdrawal operations, including information verification, exception document handling, and the disbursement process, consistently maintaining an accuracy rate above 99.8%. ● Developed dynamic task allocation models using Excel to manage capacity for MPF withdrawal operations, ensuring a team SLA achievement rate of 99.8%. Conducted high-compliance project audits in strict accordance with Hong Kong regulatory standards to maintain team operational accuracy above 99.8%. ● Authored the team checklist to standardize complex operational workflows, effectively reducing error rates for newly onboarded staff. Conducted data reviews on exception documents to identify process bottlenecks, assisting in optimizing review SOPs and lowering duplicate data-entry rates. ● Fully responsible for mentoring, onboarding, and systematic training of new team members.