Faiaz Z

Solutions Architect

Consulting • Full time

Nov 2021 - Mar 2026 • 4 yrs 4 mos

Specialized in driving enterprise cloud transformation, designing high-availability AWS architectures, and leading presales technical strategy for enterprise and government clients at AC3—a leading IT consulting and managed services firm based in Sydney, Australia. Focused on bridging complex technical design with business strategy to deliver secure, compliant, and cost-optimized cloud infrastructure. Key Achievements: • $10M+ Revenue Growth: Led pre-sales architecture and strategy that directly enabled sales teams to win $10M+ in enterprise managed and professional services contracts. • 30%+ Cloud Cost Savings: Conducted AWS Well-Architected Reviews across 50+ enterprise workloads, optimizing infrastructure and reducing monthly cloud spend by up to 35%. • Enterprise Multi-Account & Networking: Designed AWS Control Tower Landing Zones managing 50+ AWS accounts, and architected hybrid networks using Transit Gateway & Direct Connect handling multi-Gbps traffic. • Zero-Downtime DevOps: Automated CI/CD pipelines using CloudFormation & CodePipeline, reducing deployment cycles by 40% for containerized microservices on AWS ECS. • Security & Governance: Enforced automated guardrails (SCPs, AWS Config, WAF, Gateway Load Balancers) ensuring 100% compliance with strict enterprise security frameworks.

Cloud Engineer

Thoughtworks • Full time

Mar 2019 - Oct 2021 • 2 yrs 7 mos

Specialized in architecting, automating, and maintaining production-grade AWS infrastructure and DevOps pipelines for mid-market and enterprise clients. Focused on delivering high availability, operational excellence, and rapid CI/CD automation. Key Achievements: • 99.99% SLA Uptime: Managed and maintained 40+ AWS cloud environments, consistently exceeding SLA performance targets with 99.99% infrastructure availability. • 45% Faster Incident Resolution: Optimized monitoring and alerting workflows using Datadog and CloudWatch, cutting Mean Time to Resolution (MTTR) by 45% across client tickets. • Rapid Provisioning via IaC: Converted legacy manual deployments into Infrastructure as Code (CloudFormation/Terraform), reducing server setup times from days to under 15 minutes. • Zero-Downtime CI/CD Pipelines: Designed and deployed 30+ automated CI/CD pipelines, facilitating zero-downtime deployments for client software engineering teams. • 20+ Enterprise Onboardings: Successfully led end-to-end cloud onboarding, architecture modernizations, and change management procedures for over 20 clients.

Cloud Support Associate

Amazon • Full time

Feb 2017 - Mar 2019 • 2 yrs 1 mo

Specialized in resolving complex, enterprise-grade AWS infrastructure issues and optimizing cloud architectures for high performance, security, and cost-efficiency. Provided deep-dive technical troubleshooting, architecture reviews, and hands-on operational guidance across a vast suite of core AWS services for enterprise and global clients. Key Achievements: • 500+ Technical Issues Resolved: Successfully troubleshot and resolved 500+ critical AWS infrastructure incidents for enterprise and SMB clients with a 98%+ Customer Satisfaction (CSAT) rating. • 99.5% SLA Adherence: Consistently maintained a 99.5%+ SLA compliance rate for enterprise support contacts via live chat and phone channels. • 100+ Cloud Audits: Conducted 100+ deep-dive AWS architecture reviews, identifying key security vulnerabilities, performance bottlenecks, and cost inefficiencies for global customers. • 20% Lower Resolution Time: Authored internal troubleshooting documentation and runbooks that reduced average handling time (AHT) for recurring cloud issues by 20%. • Issue Reproduction & Bug Remediation: Replicated complex customer networking and compute edge-cases in lab environments to fast-track bug remediation with core AWS service engineering teams.