Faisal B

Billing, Invoicing and Collection Specialist

Testfully

Apr 2025 - Present • 1 yr 1 mo

Company: TestRail (https://www.testrail.com) TestRail is a great all-in-one tool for managing test repositories, creating test plans, tracking test execution progress and monitoring automation coverage. It's the only platform that empowers QA teams to build, connect, and optimize all their testing processes. I joined TestRail as a Billing Manager, where I managed end-to-end billing operations, including creating Stripe invoices, tracking payments, following up on overdue accounts, and resolving customer concerns. Over time, I developed a strong understanding of the company’s proprietary software and workflows, which led to expanded responsibilities in accounts receivable collections, managing delinquent invoices, and initiating legal proceedings when necessary. Responsibilities: ▸ Stripe Invoice creation and delivery ▸ Payment follow up via email & calls ▸ Handling client accounts (enabling/disabling/cancellation) ▸ Working inside systems to update/downgrade subscription ▸ Collections and Legal processes ▸ Collaboration with internal departments & Teams ▸ Attending team meetings and presenting weekly progress to the managers & leadership

Order Management Support for Enterprise Client in Education Industry

Educational Engagement

Mar 2021 - Present • 5 yrs 2 mos

Company: EAB (https://eab.com) Thousands of colleges and universities choose EAB to achieve their enrollment and growth goals, retain and graduate more students, and advance their strategic priorities. I joined the team to support the order fulfillment portion of the workflow and quickly learned the client’s internal systems and processes. As I became more comfortable with the workflow and built trust with the team, my responsibilities expanded beyond fulfillment into the full order management pipeline. Responsibility: * Managed order fulfillment tasks within a proprietary workflow system * Supported the full order management pipeline as the role expanded * Maintained a high level of precision and attention to detail in daily operations * Coordinated with the internal team to resolve order issues * Assisted with ad hoc operational tasks requiring accuracy and process understanding * Helped support the internal team during high-volume periods

Company Research - Consumer Comment Analysis

Folio Literary Management • Full time

May 2022 - Apr 2026 • 3 yrs 11 mos

Company: Likefolio (https://likefolio.com) LikeFolio uses social-data to find trends and shifts in consumer behavior that are of interest to investors, institutional trading firms, analysts, marketers and competitors. I was responsible to analyze spikes surge in mentions of clients on Social media platforms like Twitter by going through the tweets and classifying whether the spike is organic or spam. If it is organic, identifying cause and preparing reports of this which would then be displayed to the clients.