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VISA APPLICATION SPECIALIST Schengen, UK, USA DS 160, Japan EVisa
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Customer Service Associate
Amazon • Full time
Aug 2023 - Mar 2026 • 2 yrs 7 mos
• Delivered consistent, high-quality customer experiences across global Amazon marketplaces, handling high-volume interactions with efficiency and empathy. • Promoted to Subject Matter Expert (SME), providing guidance, coaching, and training to new hires — achieving a 100% new hire graduation rate. • Resolved complex customer issues spanning payments, refunds, and deliveries through effective cross-functional coordination and escalation management.